Get help with your Mission Control portal, your website, and account questions.
Need help? Our support team is here to assist you.
Response Time: We typically respond within 24 hours during business days.
Log in at weblaunchacademy.com/signin using the email and password you created during signup. If you forgot your password, use the "Forgot Password" link on the sign-in page.
Visit the Forgot Password page and enter your email address. You'll receive a password reset link via email within a few minutes.
Yes! Log in to your portal and go to Settings → Account to update your email address.
The AI portal assistant helps you build and deploy websites through natural conversation. Simply describe what you want, and the assistant will generate code, make changes, and help you deploy to production. It understands context about your project and learns your preferences over time.
You don't need a GitHub account of your own. Your website's code lives in a GitHub repository that the portal manages for you through a secure GitHub App connection — the AI reads and updates it, and you review and publish changes yourself from the Source Control panel. At handoff, that repository transfers to you.
Your site is deployed on Vercel, which the portal manages for you end-to-end — previews, publishing, and production. Because your site is a standard Next.js app, you're never locked in: it can be exported and hosted anywhere that runs Next.js if you ever move on.
The portal includes a live preview panel that shows your website changes in real-time. You can switch between mobile and desktop views to see how your site looks on different devices before deploying.
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and debit cards through our secure payment processor, Stripe.
Log in to the portal and go to Settings → Billing to update your payment method, add to your balance, and view your billing history.
There's no subscription to cancel. You keep a prepaid balance and each change draws from it, so you're never charged a recurring fee. View your balance, add funds, and see your full history under Settings → Billing.
Try these steps: (1) Clear your browser cache and cookies, (2) Try a different browser or incognito mode, (3) Check your internet connection. If the issue persists, contact us with details about your browser and operating system.
Check your spam/junk folder for emails from hello@weblaunchacademy.com. Add this address to your contacts or safe sender list. If you still don't see emails, contact support to verify your email address is correct.
Check the deployment logs in your portal's Logs panel for error messages. Common issues include environment variable misconfigurations or build errors. The AI assistant can help debug most deployment issues if you share the error message.
Can't find the answer you're looking for? Our support team is ready to help.
